Thank you for shopping with Aventrique.com. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return:
- Items must be unused and in their original condition
- Products must include original packaging, accessories, manuals, and tags
- Proof of purchase or order confirmation is required
Returns that do not meet these conditions may be refused.
Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale or clearance items
- Gift cards
- Personalized or customized products
- Opened hygiene or personal care products
- Items damaged through misuse or improper handling
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
Depending on the situation, we may provide a replacement, store credit, or full refund.
Return Process
To request a return, contact our support team before sending any items back.
Contact Information:
Email: support@aventrique.com
Website: Aventrique.com
Phone: (800) 551-9460
Once your request is approved, return instructions will be provided.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged or defective
- The issue was caused by our error
We recommend using a trackable shipping service, as Aventrique is not responsible for lost return shipments.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing may take 5–10 business days depending on your financial institution
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect. Contact our support team for exchange assistance.
Order Cancellations
Orders may only be canceled within 12 hours of placement. After processing or shipment begins, orders can no longer be canceled.
Contact Us
If you have questions regarding this Return & Refund Policy, please contact us:
Aventrique
2685 California Street
Mountain View, CA 94040
United States
Email: support@aventrique.com
Website: Aventrique.com
Phone: (800) 551-9460