Shipping policy

Shipping Policy

Thank you for shopping with Aventique. We are committed to delivering your order quickly, safely, and efficiently throughout the United States.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times within the United States:

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 3–7 business days
  • Priority Shipping: 2–5 business days

Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Shipping method selected
  • Order size and weight

From time to time, Aventique may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your shipment in real time.

Delayed or Lost Packages

While we work closely with our shipping partners, delays may occasionally occur due to:

  • Weather conditions
  • Carrier disruptions
  • High shipping volumes
  • Incorrect shipping information provided at checkout

If your package appears lost or significantly delayed, please contact our support team and we will assist you.

Incorrect Shipping Address

Customers are responsible for ensuring their shipping information is accurate before placing an order.

Aventique is not responsible for packages delivered to incorrectly entered addresses. If you notice an error, contact us immediately after placing your order.

Damaged Shipments

If your package arrives damaged, please contact us within 7 days of delivery and include photos of:

  • The shipping box
  • Packaging materials
  • Damaged item(s)

We will work to resolve the issue as quickly as possible.

International Shipping

At this time, Aventique primarily ships within the United States. International shipping availability may vary depending on the destination and product availability.

Contact Us

If you have any questions regarding shipping, please contact us:

Aventique
2685 California Street
Mountain View, CA 94040
United States

Email: support@aventique.com
Phone: (800) 551-9460